Stay Informed
Kiosks are only useful if they're working properly. But how do you keep them up & running? Well, knowing is half the battle.
Far too often, a kiosk may sit for days before you find out
that it isn't working, or that it's run out of paper - and this
is especially true if you've deployed kiosks in multiple
locations. With SenSee Kiosks' remote monitoring, you will always
know the status of your kiosks. No more wondering, no more
unnecessary downtime.
Always In Reach
You can log into the SenSee Kiosk Remote portal at any time and view the current status for all your kiosks. SenSee Kiosks' monitoring portal will also automatically alert you if an issue arises. For example, if one of your kiosks becomes unplugged, or one of your kiosk printers runs low on paper, an automatic message will be sent to you and/or your colleagues, via your choice of communication (e-mail, SMS). SenSee Kiosks' monitoring portal monitors both the overall health of a kiosk along with that of individual components (computer, touch screen, printer, bill acceptor, etc), which provides an important level of detail when issues arise.
A Touch Higher Than The Rest
Standard remote monitoring services typically track kiosk operational status, detect basic errors like paper outages, and send automated alerts. SenSee Kiosks' monitoring portal is more advanced that other remote monitoring products because:
Peripherals are monitored at the device level
SenSee Kiosks' monitoring portal provides in-depth peripheral
support. For example, SenSee Kiosks' monitoring portal detects
the following thermal printer issues: low paper, out of paper,
paper jam, print head temperature, etc.
Alerts are generated by priority
For example, a "low paper" alert may be set up to generate an
e-mail, while an "out of paper" alert may be set up to trigger a
more immediate reaction.
SenSee Kiosks utilizes its monitoring portal to proactively monitor your kiosk network, assess general kiosk health, check memory and hard drive capacity, and ensure that all systems are functioning correctly. This way, problems are either detected right away or before they happen, maximizing up time.